Student Grievances and Complaints
Student Grievances and Complaints
A grievance is a perceived wrong or hardship that is the grounds for a complaint. A complaint is a formal allegation against a person, group, department, program or the College. A complaint is typically expressed as a written, signed statement.
Grievance And Complaint Procedures
A student with a grievance or complaint should attempt to address the problem with the individual or department against whom the student has a grievance or complaint prior to elevating the grievance or complaint to a higher level. The current student handbook outlines the proper chain of command related to academic issues within a specific program. For complaints regarding a college academic department, faculty or staff member, please contact the Executive Director of Campus Operations to assist in the remediation process.
The complaint must be submitted using the current College Complaint and Grievance Form and signed by the individual submitting the complaint. Complaints will not be accepted on behalf of another individual. Anonymous complaints or those sent electronically will not be accepted as official complaints but will be reviewed. The form is available in the Student Support Services and in the Executive Director of Campus Operations.
A student may submit his or her formal complaint or grievance to: Care Hope College ATTN: Executive Director of Campus Operations, Complaint 10094 W Indiantown Road Jupiter, Florida 33478 561-966-0551
The Executive Director of Campus Operations will respond within ten business days from receipt of the complaint or sooner if practical. In the event the student feels the response was not managed properly, the student may submit his or her complaint to the following: Care Hope College ATTN: College President, Complaint 10094 W Indiantown Road Jupiter, Florida 33478 561-966-0551
In the event the student feels the response was not managed properly by the College President, the student may submit his or her complaint to the following: Commission for Independent Education (CIE) Florida Department of Education 325 West Gaines Street, Suite 1414 Tallahassee, FL 32399
If a student does not find relief at the college level, they may contact the Transnational Association of Christian Colleges & Schools, 15935 Forest Road, Forest, VA 24551. (434) 525-9539.